Terms & Conditions


BOOKING: Please be patient with us if we can’t answer the phone straight away. Please leave us a message or send us a text and we will get back to you as soon as we can.  


APPOINTMENTS: appointments must be booked at least 24 hours in advance. 

 GIFT VOUCHER: Valid for 6 months from date of purchase and cannot be exchanged for cash.Voucher can be used in full, or part payment of  all services provided, we reserve the right to decline damaged or defaced vouchers and cannot be responsible for lost or stolen vouchers. 

 CANCELLATION: 24 hours notice of change or cancellation is required to avoid extra charges, all cancellations by telephone or text message. If you cancel with less than 24 hours notice there will be a £ 15 charge.


LATE ARRIVAL: Your arrival time will determine the length of your treatment, which will end as originally scheduled. 

MOBILE PHONE: Please turn your phone off when entering the Clinic as it can be disruptive to the therapists, receptionists and other clients.   

EXISTING MEDICAL CONDITIONS: if pregnant, have any injuries or other health issues, clients are advised to consult a doctor before undergoing a chosen treatment.

  We are here to look after you and to ensure your time with us leaves you feeling better, relaxed and happy. But should you have any concerns please speak to a member of staff. We appreciate your feedback, as this helps us provide you and others with the highest quality of care. Thank you for choosing Pannarai Therapy. We look forward to helping you achieve your optimum health and well-being.  We reserve the right to make change to this Terms & Conditions.

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